Mountain West Orthodontic Group · flow
Reputation
Review acquisition and star-rating-tiered response playbooks.
Performance
Reviews & responses
5-star, public thank-you · 2
“Three locations made it so easy with two kids in treatment. Saturday hours in Meridian were a lifesaver.”
Thank you, Brittany! Two kids in treatment is a lot to juggle, we're glad the locations and Saturday hours helped. We appreciate your whole family.
“Transferred my records between offices without a hitch when we moved across town. Seamless.”
Love hearing this, Carlos! Moving shouldn't interrupt your care, glad the transfer was seamless. Thanks for staying with us.
3–4 star, service recovery · 1
“Good experience overall, though it took a couple tries to reach someone by phone once.”
Thank you, Whitney! We're glad it's been a good experience, and we hear you on the phones. We added text as the fastest way to reach us; we'll make sure you have the number.
1–2 star, private playbook · 1
“Long wait at one location and felt like a number.”
Routed to private outreach, feeling like a number is the opposite of what we want. The location manager is reaching out personally to understand what happened and make it right.